This SMS Privacy Policy describes how [END BUSINESS NAME],
powered by Spark Membership, LLC ("we," "us," or "our"), collects, uses,
and protects information related to our SMS text messaging program.
What Information We Collect
When you opt in to our SMS program, we collect:
- Your first name, last name, and email address.
- Your mobile phone number.
- Your consent status (whether you opted in to transactional messages, marketing messages, or both).
- Whether you accepted the Terms of Service and Privacy Policy.
- Records of messages sent to and received from your number, including opt-in and opt-out timestamps.
- Your IP address and browser information at the time of opt-in (for compliance and audit purposes).
How We Use Your Information
We use the information collected through our SMS program solely to:
- Send you the marketing text messages you consented to receive (such as promotions and cart reminders), if you opted in to marketing messages.
- Send you non-marketing text messages related to your account and use of our services (such as appointment reminders, order updates, account alerts, and shipping notifications).
- Process opt-out requests when you text STOP.
- Respond to help requests when you text HELP.
No Sharing of Mobile Information With Third Parties
We will not share, sell, rent, or disclose your mobile phone number or any personal
information collected through our SMS program to third parties or affiliates for their
marketing or promotional purposes. All of the above categories exclude text messaging
originator opt-in data and consent; this information will not be shared with any
third parties.
Data Retention
We retain your phone number, consent records, and message logs for as long as you
remain opted in to our SMS program and indefinitely after you opt out,
solely for compliance and record keeping purposes. You may request deletion of your
data at any time by contacting us using the information below.
Your Choices
- Opt out at any time: Reply STOP to any message to unsubscribe from all SMS messages.
- Get help: Reply HELP to any message for assistance.
- Request data deletion: Contact us at the email address below.
Changes to This Privacy Policy
We may update this SMS Privacy Policy from time to time.
Contact Us
If you have questions about this SMS Privacy Policy or wish to request deletion
of your data, contact us at:
- Email: support@sparkmembership.com
- Mailing address: 10630 Wiles Road, Coral Springs, FL 33067